QUIK Cartridge
eCommerce Site
Consumer Account Features
- View
all orders online
- Track
shipping information
- Track
"free ink" status and balance
- Track
"donation" status and balance
- Change/update
account information
- Receive
email confirmation with order that includes shipping tracking number
- Payment
options include: echeck, credit card, 24/hr
telephone/chat, paypal
- Automatic
Ink re-ordering options
Business Account
Features
- View
all orders online
- Track
shipping information
- Track
"free ink" status and balance
- Track
"donation" status and balance
- Change/update
account information
- Receive
email confirmation with order that includes shipping tracking number
- Payment
options include: echeck, credit card, 24/hr
telephone/chat, and purchase orders (due net 30days), paypal
- Automatic
ink re-ordering options
Business/Sales
Affiliates
- 3
levels: 1) Admin 2) Sales Manager/Approver 3) Sales Rep/Requisition
- Admin
can view all orders including sales managers and representative orders
- Sales
Manager can approve representative orders and admin can approve sales
manager orders (under a certain limit are already pre-approved)
- Commission
can be tracked at each level *With varying commission percentages and an
opportunity to input commission percentages (at each level) - with final approval
required from admin
- Admin
has access to P/L for each sales manager and sales manager has p/l for
each representative:
- Based
upon: 1) Sales Goals vs Actuals
2) Unit Cost vs Sales Price 3) Number of new
customers 4) Frequency of Current Customers 5) Downloadable list of a)
Customers purchased past 90 days w/no purchase to call 6) Other
Performance Indicators
- Preset
Reports available for viewing as discussed above
- Sales
Rep can see 1) performance indicators such as Sales versus goal 2) Other
Performance indicators
- Performance
indicators can be easily inputted through a user friendly console at the
Admin level
- Payment
options include: echeck, credit card, 24/hr
telephone/chat, acct number (for invoicing)
- Individual
transactions can be viewed online or downloaded for analysis
- Most
data can be downloaded for analysis
- QUIK Invoices are delivered via email
or fax to admin and are to be paid net 30 days (if applicable)
- Admin
has access to all customer purchasing data, Sales Manager has access to
their group customer data (expect payment information - confidential)
- Alerts
are sent if a customer is already in the system to admin, sales manager,
and sales rep
- Email
alerts under certain criteria
Customer Service
Process
- Customers
will be able to reach a representative live between the hours of 9am-6pm (est)
- Customers
will be able to reach reps via online chat and 800 tele
number
- X
- X
Sales Process
- Customers
will place orders online and via 800 number available 24 hours a day
Order Fulfillment
Process
Value-added Services
- Free
shipping on all orders regardless of pricing
- Next
Day available at no extra price
- Ink
cartridge refilling services
Main Administrative
Services
- Ability
to set spending limits on all accounts with PO
capabilities (cumulative)
- Ability
to add, edit, and delete all accounts
Marketing/Promotions
- Free
ink raffle just for visiting the site -
- Free
ink for 1yr for their organization or self (if individual) - must make a
purchase
- Free
ink for 1yr or 6mos with purchase of select printers
