STRESS TOLERANCE ;stability of performance under pressure and opossition
FLEXIBILITY; ability to modify own behaviour
ADAPTABILITY; ability to remain effective within a changing environment such as when faced with new tasks, responsabilities of people
TENACITY; ability to persevere with an issue or a problem until the mattter is settled or the objective is so longer reasonably attainable
INTEGRITY; ability to maintain social, organizational and ethical norms in job related actuivities
ATTENTION TO DETAIL; total task accomplishment through concern for all areas involved, no matter how small
PLANNING AND ORGANIZING; ability to establish efficientlly an appropriate course of action for self and others to accomplish a goal
MANAGEMENT CONTROL; appreciation of need for controls and maintenance of control over processs, people and tasks
DELEGATION; effective allocation of decision making and others responsabilities
LEADERSHIP; utilisation of appropriate course of action for self and /or others to accomplish a goal
SUBORDINATE DEVELOPMENT; developing the skills and competencies of subordinates through training and development activities related to current and future jobs
ORGANIZATIONAL SENZITIVITY; capacity to perceive the impact and implication of decisions and activities on others parts of organization
JUDGEMENT: ability to evaluate data and courses of action and to reach logical decisions. Un unbiased, rationall approach.
PROBLEM ANALYSIS; effectiveness in identyfing problems seeking pertinent data, recognising important information and identyfying possible couses of problems
DECISIVENESS; readiness to make decisions, state opinions, take action or commit oneself
CREATIVITY ; able to bring imaginative solutions in business situations
INNOVATIVE; capacity to identify radical alternatives to traditional methods and approaches
NUMERICAL ANALYSES; ability to analy se , organise and present numerical, financial and statistical data
COMERCIAL AWARENESS; able to understand the key of business issues that affects the profitability and grouth of enterprise and takes appropriate action to maximize success.
RISK TAKING: taking or initiating action which involves a deliberate gamble in order to achieve a recognised benefit or advantage
LISTENING; ability to pick out important information in oral communication; questionining and general reactions indicate "active listening"
PERSUASIVE ORAL COMMUNICATION; ability to express ideas or facts in a clear and persuasive manner. Convince others to own expressed point of view.
WRITTEN COMMUNICATION; ability to express ideas clearly in writing, in good gramatical form, in such a way as to be clearly understood
INTERPERSONAL SENZITIVITY; awareness of other people and environment and own impact on these. Actions indicate a consideration for the feelings and needs of others;( but not to be confused with a sympathy)
IMPACT; makes a good first impression on other people and maintains that impression over time
SOCIABILITY; ability to mix easily with other people, Talkative, outgoing and participative.
TEAMWORK; willingness to participate as a full member of a team of which he/she is not necessarily leader; affective contribuitor even team is working on something of no direct personal interest
INITIATIVE; actively inflenting events rather than possitively accepting, sees opportunities and acts on them;originates action
REZILIENCE; ability to maintain effectiveness in situations of dissapointment or rejection
ENERGY; ability to create and maintain a level of appropriately directed activity. Stamina and the capacity to work hard.
WORK STANDARDS; setting of high goal or standards of performance for self, others and the organization. Dissatisfied with average performance.
COMMITMENT; belief in on job or role and its value to the organization, makes the extraeffort for the company through may not always be in own self interest
SELF-MOTIVATION; the importance of work in attaining personal satisfaction. High need to achieve successfully
CUSTOMER SERVICE; exceeding customer expectations by displaying a total commitment to identyifing and providing solutions of the highest possible standards aimed at adressing customer needs
CONSULTANCY; to define and measure the rights results; What are our goals?, What skills/competencies do we need to achieve our goals?
ASSESSMENT; assessment of people to deliver the right results, Do our people have the right skills/ competencies? How do we identify people with those skills/competencies?
DEVELOPMENT; development of people to achieve the right results, How can we develop these skills/ competencies? How do we ensure that these skills are transferred into the workplace to deliver measurable results?
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