Acer Bio-Protection Fingerprint Solution"

Known Issues List of

"Acer Bio-Protection Fingerprint Solution"

MC3000A ver. 5.0.2.3

MC3000U ver. 5.0.2.6

Document Version 2.2 (2008/1/9)

I.        Overview

This Known Issues list includes all unsolved bugs or product issues. The issues are categorized by function in this document to be easily recognized. If the listed issue only happens with certain fingerprint sensor or device, ABIG's corresponding product ID will be marked in the description. Otherwise, the iss 17217f56r ue is general for all products as listed in the Supported Products section.

If there are any other bugs or suggestions, please contact the ABIG sales group.

II.            Supported Products

III.        Known Issues

[Installation/Uninstallation]

User fingerprint authentication is not required when uninstalling the product. [Spec issue]

[System Wizard]

None

[System Settings]

Adding an item to Quick Launch Area via context menu will not automatically call up System Settings.

[MC3000U] Fingerprint enrollment process will fail automatically after idling for 3 minutes during an enrollment process.

Using the "Launch" functionality will cause pwdbank.exe and sysset.exe to co-exist.

When the desktop is extended to 2 monitors, calling up Authentication window and System Settings, the window will appear in the middle of the 2 monitors.

Computer Protection]

[64bit] when disable the PBA function, AP still does not allow to delete last PBA fingerprint.

Password Bank]

MSN Messenger: Remember my ID and Password + Auto sign-in may cause instability.

MSN Messenger: Password including the "@" character will cause auto-fill problems.

IE warning message dialog settings may cause Authentication dialog to be unstable; using the default settings for IE will fix this problem.

Multi-form in webpage will case password bank hook difficult. Ex. member.digitimes.com.tw.

When add a new record into password bank, it is setup to finger launch, PWB+FL. If user clicks the finger in PWB+FL, not on "check box", our AP will guide user directly to finger enrollment process, neglect the authentication process. 

Choose any available finger in fingerlaunch management window; right click to add Yahoo mail from password bank management. The IE icon won't reside on check box, only data is addressed on.

Yahoo mail finger launch icon will disappear in password bank management.

Finger Launch]

Microsoft Office 2007 shortcuts cannot be set as Finger Launch shortcut.

[Pre-Boot Authentication]

Recovering an image from eRecovery or other image tools like Ghost will not disable PBA or remove PBA fingerprints. [Limitation issue]

Disabling/clearing PBA will not clear the BIOS Supervisor/User password. [Spec issue]

PBA automatic Windows logon will not work when the computer is resuming from hibernation (S4). [limitation issue]

[Trusted Platform Module]

TPM cannot be loaded for Credential Provider

TPM password confirmation does not appear when accessing System Settings from Reminder page.

Navigation]

The hotkey combination CTL+ALT+F8 does not work.

[eSomething Integration]

Fingerprint authentication for other eApp (eLock, eRecovery) cannot be used while eDataSecurity is configuring (allocating or resizing PSD).

eLock, eRecovery: when the FPVerify dialog is opened and left idle for 3 mins, continuous exception for VKSVC.exe will occur.

When eLock or eDataSecurity is requesting fingerprint authentication, the Authentication Dialog will not be able to connect with the sensor.

Others]

Start Menu shortcuts are not ordered correctly, and may be different between different languages.

Only the shortcut that is clicked will be added to Quick Launch Area if multiple shortcuts were selected.

Clicking Quick Launch Area from IE toolbar may cause IE to show a warning message, appearing behind the IE window causing the window to be locked.