Kensington VideoCAM Windows 2000 BETA Information

IMPORTANT: This BETA requires two separate components: a Firmware update and new driver files. The firmware update MUST be run on a PC with Windows 98 installed as the operating system. Although this updates the firmware to allow the VideoCAM to be used for Windows 2000, there is currently a bug with the firmware updating process when run in Windows 2000.
*** Be aware that this process is not reversible. Once a camera is updated to the Win2000 compatible firmware, it will not work under Win98 or Me.

In order to update the firmware you need to have Kensington VideoCAM configured and working properly on a Windows 98 equipped PC. If you are unable to use a Windows 98 machine to load the drivers for your VideoCAM and perform this Firmware update, then please send an email to: [email protected] . In the subject area of the email type the following: "Cannot update Win2000 Firmware" and we will do our best to accommodate you.

Otherwise follow the instructions below to update your firmware and install drivers. After updating the firmware on a Windows 98 machine you can move the camera to a Windows 2000 Operating System and load the VideoCAM drivers.

In addition, we are making available a beta of VideoCAMworks 2.0 software for use with the updated cameras. For more information on this application click here:

Link to VCW2 Readme page

Installation Instructions: VideoCAM Windows 2000 Firmware Update

1. IMPORTANT: This update MUST be run on a PC with Windows 98 installed as the operating system. Although this updates the firmware to be used for Windows 2000, there is currently a bug with the firmware updating process when run in Windows 2000.
   
   In order to update the firmware you need to have Kensington VideoCAM configured and working properly on a Windows 98 equipped PC. If you are unable to use a Windows 98 machine to load the drivers for your VideoCAM and perform this Firmware update,then please send an email to: [email protected] . In the subject area of the email type the following: "Cannot update Win2000 Firmware" and we will do our best to accommodate you. Otherwise follow the instructions below to update your firmware. After updating you can move the camera to a Windows 2000 Operating System and load the VideoCAM drivers.
   
   How to update the firmware (EEPROM):

1. Download the VC2000.zip file and unzip it to your desktop.
2. Copy the file named 'Win2000_firmware.exe' from the VC2000.zip. Save the Win2000_firmware.exe on your Windows 98 desktop. This is a self-extracting zipped archive. Unzip the file by double clicking it. This will automatically create a folder named C:\Kensington\VideoCAM\firmware and extract all the files contained in that archive to that folder.
3. Before you try to update the firmware of Kensington VideoCAM, make sure that no other USB device other than Kensington VideoCAM is connected to the computer and this includes any USB hub or USB mouse. If Kensington VideoCAM is connected to a USB hub, it should be disconnected from the hub and connected straight to the USB port on the back of the computer. The USB hub should be disconnected from the computer. If the only pointing device (mouse) on your computer happens to be a USB mouse, you may have to shut down the computer, plug in a PS/2 or a serial mouse and restart the computer. This step is to eliminate any possibility, however remote, of an accidental erasure of the firmware on any USB device other than Kensington VideoCAM.
4. Double click the file EEP_98.exe contained in C:\Kensington\VideoCAM\firmware folder and this will start the process of updating the firmware on your Kensington VideoCAM.

Once complete you may take the camera to a Windows 2000 PC and plug it in. You will need the VideoCAM Windows 2000 drivers which can be downloaded here:

IMPORTANT: Do not unplug Kensington VideoCAM till the firmware update software completes its task and advises you to restart the computer. Failure to follow this advice may render your Kensington VideoCAM completely useless. (You will need to contact [email protected] if this occurs.)

Installation Instructions: VideoCAM Windows 2000 BETA Driver

IMPORTANT: This update will not work for Windows 95 and is not supported for Windows 98 or Windows Me.

*** You Must have a Kensington VideoCAM with the Windows 2000 firmware installed (Version 9805) to use these drivers.

How to update the driver:

1. Download the file named VC2000.zip and unzip it to your desktop.
2. Open the Win2000_driver.exe file. This is a self-extracting zipped archive. Open the file by double clicking it. This will automatically create a folder named C:\Kensington\VideoCAM\Driver and extract all the files contained in that archive to that folder.
3. Plug in the Kensington VideoCAM with the Windows 2000 firmware.

When plugging in the camera it may be recognized first as a USB Device or Aox 401 Reference Camera, this is normal for this BETA release.

4. Wait for the Operating System Driver Install Wizard to detect the USB Composite Device.
5. When the Install Wizard requests a driver, choose to specify the location and select C:\Kensington\VideoCAM\Driver
6. Select 'Yes' or 'OK' to continue through the Driver Installation Wizard.
7. You will be prompted that the driver has not received Microsoft's Driver Verification Signature, you should select 'Yes' to install.
8. Continue to select 'Yes' or 'OK' to complete the driver installation. This process may occur two times in a row as the new firmware makes the VideoCAM a Composite device that requires two independent drivers.
9. Click "Finish" to complete the update.

To download the firmware and drivers for Windows 2000 click here:

Link to VC2000Beta.zip

RELEASE NOTES AND REPORTING

This is the first BETA driver release. It should provide basic video capture and twain functionality for the VideoCAM, VideoCAM VGA, and VideoCAM SVGA.

KNOWN DRIVER PROBLEMS

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1.The Microphone on SVGA will not work properly.

2.The twain device that is shown is named "Aox 401 Reference." When using twain compliant applications, choose this device.

3.The driver has not completed Microsoft Windows Hardware Compatibility Testing and has not yet received a driver verification signature. Therefore you will receive the Windows 2000 warning about the driver not being verified. It is okay to say install anyway. We are planning to have the final release comply to WHQL specs and receive the driver signature.

IV. HOW TO REPORT A BUG

=======================

Bug reports should be sent to [email protected]

Please enter "Bug Report for (Insert Operating System)" in the subject field of your message, along with one or more asterisks to describe the severity of the problem.

***** - freeze-ups, reproducible crashes, installation problems etc.

*** - GPFs in certain applications, conflicts with other input devices,etc.

*** - certain features of MouseWorks do not work in some applications.

- other less severe issues.

- very cosmetic issues.

So a typical subject heading will look like

"Bug Report for Win2000 VideoCAM drivers - **".

Include as much of the following information in the body of the report as you can.

1. Your name and telephone number.

2. Is it a laptop or a desktop?

3. Make and model of your computer. If it is home-built, make and model of motherboard and the BIOS make and version.

4. Various peripherals connected to your computer and if possible the version of device drivers for those peripherals. This includes devices on PS/2 port, COM ports, internal modems, video cards, sound cards, SCSI controller cards, special adaptor cards, etc.

5. What version of VideoCAM software is being tested?

6. What kind of Kensington VideoCAM device? Is the camera attached through an external USB hub?

7. Do you have any other camera devices? If so, what are they and how are they connected?

8. Description of the problem. Please outline step by step instructions to reproduce the problem. If we can not reproduce the problem, we can not fix the problem. Describe the issue in detail.

9. Can you reproduce the problem? - Always, sometimes or just the once?

10. Anything else you think will be useful for us to understand the cause of the problem.

Thank you.

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