Documente online.
Zona de administrare documente. Fisierele tale
Am uitat parola x Creaza cont nou
 HomeExploreaza
upload
Upload




Addison

various


Addison

Home

Who we are

Our story

Clients

News



Awards

What we do

Annual reports

Branding

Literature

Simplification

Why we're diffrent

Philosophy

Perspectives

Potofolio

People

Annual reports

Branding

Literature

Simplification

Perspectives

What's new

Update me

Contact us

Site map

Client login


Who we are

Addison is a creative services company specializing in strategic business and investor communications. We deliver solutions that support marketing objectives and drive business results. From annual reports to sales and marketing materials to personalized customer communications, we integrate clear messages and smart design to enhance the customer experience and help clients build relationships - with investors, employees, customers and partners.

What's the story of the goldfish?

What's the story of the goldfish? Everybody asks this question - usually with a smile - when they first see the fish on our communications. Frankly, that smile was a large part of our intent when we introduced the goldfish as our symbol nearly 15 years ago.

In an industry in which so many companies sound alike and look alike, we wanted to be remembered as a unique company with a different approach. And the more we live with the goldfish, the more it makes particular sense for us.

A goldfish has universal meaning and recognition. It is a rare symbol that crosses cultural barriers with ease. In many Asian cultures the goldfish portends good fortune. A goldfish also grows as large or stays as small as its environment allows - an apt visual metaphor for our ability to customize solutions to each client's individual circumstances.

The graceful goldfish has indeed become for us a distinctive symbol that embodies the creative energy and easy approachability of Addison and its people.

But most important, it makes people smile.

Our story

The history of Addison spans an era which has seen the corporate landscape change beyond all recognition. Huge economic growth, mergers, globalization, communications technology, deregulation and re-regulation have created complex world of change and challenge in corporate communications.

For more than 40 years, Addison has been at the leading edge in meeting those challenges for clients, pioneering many of the innovations in the design and communications industry that are today accepted as standard. Here are a few of the significant milestones in our journey:

Addison traces its history back to 1962 when Dick Lewis and Les Segal founded the company in New York City. As a reporter for The Wall Street Journal during the late 1950s and early 1960s, Lewis discovered that Chief Executives of large corporations were frustrated about getting their annual reports produced how they wanted them.

"In 1961, I did an article on annual reports for the Journal", recalls Lewis. "I found that for most companies the report was a frustrating experience." There were in fact no companies dedicated to the design and production of these important corporate documents. Lewis decided to join forces with Segal, who at the time was designing corporate magazines. Thus, was born Addison, the first company to specialize in annual reports.

Over the succeeding years, many of our corporate annual report clients began to request our business and creative expertise for new and broader communications challenges, such as branding and identity work. As our clients' businesses changed, so did we.

When our clients told us they needed a greater return on their communication investments, we developed a specialty in simplified communications to help them reduce costs and achieve greater internal process efficienci 17117h72r es. And the emergence of new media and broadband allowed us to use the Web to extend the reach of traditional business communications for clients further than ever before.

We know that an economy driven by technology and innovation makes change inevitable. As our clients face new business challenges, we will be there to provide them with market-driven communications solutions enabling them to compete better. We're excited to see what's next.

Clients

AAA
ADP
AETNA
AGL Resources
AIG
Alliant Energy
Alon USA
AOL Time Warner
Avaya
Avery Dennison

Barra
Bear Stearns
BellSouth
Bowne & Co

Campbell Soup
Chevron USA
Citibank
Coach
ConocoPhillips
CP Ships
Cytec

Diebold, Incorporated
Domino's Pizza
Dow Jones

Edison International
Eastman Kodak
EMC
Engelhard Corporation
Entergy
Equitable/AXA

Federal Express

GMAC
General Mills
General Motors
Genworth Financial
Guardian Life Insurance Company
Guidance Financial Group

Hawaiian Airlines
Hershey

IBM
Independent Insurance Agents
Infonet
Intelsat
International Flavors & Fragrances, Inc
Irving Oil
iStar Financial
ITT Industries

John Hancock

Leap Wireless
Lear
Lord Abbett

Marsh McClennan
MasterCard International
Medco Health Solutions, Inc
Merrill Lynch
Client Correspondence Systems
Total Merrill: Owner's Manual
Morgan Stanley (formerly Morgan Stanley Dean Witter)

National Academy Foundation

Pfizer
PG&E
Playtex Products, Inc.
Procter & Gamble
Progress Energy
Prudential Securities

Raytheon Company
Reader's Digest
Russell Reynolds
Ryder

Standard & Poor's
SuperVia

TIAA-Cref
T. Rowe Price Associates
The Lymphoma & Leukemia Society
The McGraw-Hill Companies

UAFC

Viacom

Warner Lambert
Wells Fargo
World Bank

YUKOS

Careers

Out of our offices in New York and San Francisco, a rare mix of people reflects our global perspective and client base; a remarkable range of versatile and creative individuals from 12 countries, speaking 15 languages, brings a rich diversity to our work and culture, and makes us who we are.

If you hold a passion for communications design and client service excellence, we welcome you to apply for any of the following positions:


Pre-press Production Manager
Proofreader
High-res Imaging Artist
Simplification Strategist
Senior Designer
Client Service Manager
Manager of New Business Development

Senior Designer

Location: New York
Reports to: Creative Director



You're a graphic designer who strives for excellence and seeks a leading agency with a friendly, dynamic team environment. You are passionate, a problem solver, and an excellent typographer. You have a BFA or equivalent in a design-related profession. You have 5 to 10 years of on-the-job experience. You have excellent communication and presentation skills. You have the ability to develop strong conceptual design solutions and know how to execute them with flair. Those of you with seven plus years must be able to direct and inspire less experienced members of the team. Quark and Illustrator essential. Please show us your work.

Please send response and résumé to [email protected]

Please mail cover letter and résumé to:

Chief Operating Officer
Addison
20 Exchange Place
New York NY 10005

No faxes or agencies, please.

News

Press Releases

MICHAEL PEINOVICH JOINS ADDISON'S SIMPLIFIED COMMUNICATIONS GROUP AS SENIOR STRATEGIST

ADDISON DESIGNS NEW IDENTITY FOR NEWLY-FORMED STARLIGHT STARBRIGHT CHILDREN'S FOUNDATION

ADDISON LAUNCHES NEW SALES PRODUCTIVITY INITIATIVE

SITE DESIGNED BY ADDISON IS THE FOCUS OF $250 MILLION CAMPAIGN BY VIACOM

GUARDIAN WINS DALBAR SEAL OF EXCELLENCE

BOOK BY MERRILL LYNCH AND ADDISON BRINGS NEW CLARITY TO FINANCIAL REPORTING

ADDISON OFFERS ANNUAL REPORT DIAGNOSTIC

ADDISON DESIGNS NEW CORPORATE IDENTITY FOR THE FIFTH LARGEST GLOBAL REFINER, CONOCOPHILLIPS

ADDISON REVIEWS CORPORATE DISCLOSURE AND THE NEW ROLE OF THE ANNUAL REPORT

What's New

Starlight Children's Foundation and Starbright Foundation Merge

Addison, with Merrill Lynch, Leads Wall Street's Tilt Toward Transparency

Clippings

Straight Talk: Transforming the Financial Message

Issues and Annuals: Trends in Annual Reports

MSO Must Find Life After Stewart for Company to Survive

New Page in Merrill's Playbook: an Owner's Manual

AOL's Timely Warning

Permutations Push Oreo Far Beyond Cookie Aisle

Design Trends for Next Year's Annuals Reflect Recovery

Transparency First

Words, Not Just Numbers, Make Financial Reporting Transparent

Pac Bell's Name's Destined for Scrap Heap, Regional Titles Don't Fit SBC's Business Goals

Awards

Addison has been widely recognized for its creative and design excellence. Recent top awards were given to Addison in the following competitions:

AR100 Competition
Art Directors Club
American Business Communicators
American Graphic Design
Black Book AR100 Awards
Communication Arts
Galaxy Awards
Graphic Design: USA Awards Annual
International ARC Awards Competition
Mead Show
Mercury Awards
Sappi Annual Report Show
Type Directors Club
Zanders USA Corporate Communications

What we do

Whatever the medium for the message, effective business communications require perspective that balances creativity with pragmatism, originality with reason. Addison's four business practices collectively produce a unique ability to co-ordinate the entire communications continuum for clients that stems from an unwavering focus on the strategic story. Each business, in turn, brings an unrivalled depth of experience and level of expertise to meet a client's special needs.

Annual reports

Practice overview

Portofolio

Perspectives

Methodology

Annual report MD&A

Annual report Diagnostic

Annual report Handbook

Our Annual Report Practice

Is your annual report as unique as your company? Does it inspire confidence and trust in the credibility of management?

The annual report is a chance to tell your story to the world. Specialists for more than 40 years in annual report design and development, Addison helps clients create high-impact annual reports by turning strategy into essential information and a powerful visual story. We will help you create a strategic report with a memorable narrative in plain English, so that the right audience gets the right message, and reputations can grow.

Portofolio Perspectives What's new

Practice everview

Your annual report is one of the best ways to convey your company's strategic message. One of the most effective expressions of your identity, the annual report has also become a critical branding and marketing tool, reflecting the highest level of corporate communications.

Award-winning design and creativity drive an effective message. In the current climate, information must also be accessible. Transparency and plain English are the new watchwords. We provide a fine-tuned, collaborative effort: our message and content specialists, alongside veteran production staff, offer deep-bench resources so that your story is told well, and with clarity.

The union of strategic messaging and intelligent design bring an annual report to life. In collaborative partnership, using proprietary methods, we determine the one right message for each client. This approach brings structure to the creative process, and allows meaningful, open dialogue so your story is focused, your annual report memorable.

Portofolio

As a leading creative services company specializing in business communications, Addison has extensive expertise communicating a company's vision, mission, personality and performance. Our portfolio is as varied as our client base, yet each annual report supports a unique strategic message driven by powerful design. We invite you to review our portfolio to see how our approach has worked for a few of our clients.

Perspectives

Addison Perspectives on Annual Reports

Customers remember and value great experiences with companies- experiences that demonstrate a deep understanding and respect for their needs. When companies learn how to deliver these experiences, they tend to build strong customer relationships and enduring brands. The following Perspectives articles express Addison's unique point of view on creating strong brands.

  > Performance Reporting: The Next Frontier
Performance reporting is a hot topic in the financial services industry, but what should be an asset (if you'll pardon the pun) to strengthening client relationships is often a source of frustration...

  > Straight Talk: Transforming the Financial Message
Plain English, when done right, creates clarity. It's not simplistic, patronizing, or childlike. It's not writing that changes the meaning or rejects long words...

  > Issues and Annuals: Trends in Annual Reports
"It's a new generation of annual reports," said Eliott Saltsman, Managing Director of Annual Reports at Addison, a business communication company. Long gone are the financial transcripts introduced in 1933.

  > The Road to Babel: More Words, Less Communication
...companies are forfeiting an opportunity to extend their
communication reach into the 10-K and MD&A...

  > Time to Rethink the MD&A
The Securities and Exchange Commission has finally weighed in on the subject of the MD&A - that long, unreadable and unloved section buried in the Form 10-K of every company annual report.

  > Design Trends for Next Year's Annuals Reflect Recovery
Companies are more relaxed this year. They are willing to add a few extra pages and invest a little more money.

  > It's a Wrap ... Or Is It?
Every public company has to produce an annual report. To some, it is regarded as nothing more than a regulatory mandate. Others use it as a full-blown marketing document.

  > Seeking Transparency and Challenging the Assumptions in the Post-Enron Annual Report
Rarely does a day go by without a front-page story delivering details of a fresh corporate scandal to already shaken investors.

  > Annual Reports and the New Bottom Line

  > The Corporate Annual Report
The Annual Report is changing. Let's seize the opportunity.

Methodology

Annual Report Methodology

We partner with the world's best companies to produce annual reports that present a timely, meaningful story. Authentic collaboration means your annual goes to market with a corporate message that is valued. Our methodology, CoreStory, is a process made real by your input. We help you create a strategic report with a memorable narrative in plain English, so the right audience gets the right message, and reputations can grow.

CoreStory Methodology

Annual report MD&A

Bringing Clarity to the MD&A

The need for clear, credible communication has become a driving interest of the SEC. To inspire investor confidence in unsure times, all companies need to explain - frankly, in plain language-their strategy and performance against goals. This is as true for the MD&A as it is for the executive management letter.

Addison has created an MD&A team of senior writers and consultants with the expertise and training to help our clients improve the section. The MD&A traditionally has been left in the hands of legal and financial professionals who, by training, are appropriately more focused on being right than on being clear and concise. Few companies integrate communications specialists into the process. This must and will change. And the best time to begin the process is now.

Two Options for Reengineering your MD&A

Option 1.
The Plain English MD&A

In collaboration with you, Addison will rewrite the MD&A, bringing our 40 years of experience in creating effective annual reports to bear. An Addison specialist would work consultatively with you and your legal and finance staff to create an MD&A that supports the SEC mandate for clear communication.

Option 2. The Summary MD&A

Our team can also help optimize your time and budget by preparing a Summary MD&A within the existing 10-K. The Summary would highlight the key points of the MD&A, providing the reader a quick guide to how to interpret the 10-K. As a transitional approach to better communication, it has the benefit of not interrupting your company's familiar process of producing the MD&A.

The fee for producing Option 1 or 2 depends on the nature and extent of our involvement and the complexity of the business. We will be pleased to discuss the MD&A process and cost with you in greater detail. Please contact Nancy Fuller at 212.229.5093 or at [email protected].

Annual report diagnostic

Annual Report Diagnostic

Advance Planning for the Annual Report

Addison has developed a tool to energize the process of planning your next annual: the Annual Report Diagnostic. Evaluating your report from an editorial and design perspective, the Annual Report Diagnostic will show how and where you can attract and hold the attention of your various audiences - and how to enhance their trust and confidence in your management, strategy and business model.

The Diagnostic uses a combination of rigorous criteria and subjective measures to rate clarity, utility and creativity. We begin with how well the book aligns with your company's strategic brief or stated goals for the annual. Baseline criteria include readability; scanability; clarity of organization; ease of navigation; the relation of the MD&A to the front-end narrative; corporate governance; and production quality.

Why an Annual Report Diagnostic?

You may want simply to validate the strengths of your process. Your leadership may be asking for "something different," or perhaps previous efforts haven't captured the energy of your management or organization. Or, last year's process was a nightmare. Whatever the motivation, the Diagnostic will give you the benefit of an outside perspective - and an infusion of new ideas.

You will receive a five-to seven-page written report, delivered within three weeks, that assesses the editorial content and design of the document.

Why Addison?

Addison offers over 40 years of experience as a premier annual report specialist working with clients of all sizes and across all industry groups. Our clients' annual reports have repeatedly won editorial and design awards from every major annual report competition.

Whether you are new to the annual report responsibility or are a seasoned veteran, the Addison Annual Report Diagnostic provides a valuable perspective. The insights and suggestions you receive will help form the basis of your brief for next year's book. And, if you wish, we can customize the Diagnostic (interview analysts/portfolio managers) to enlarge its parameters or to make it more specific to your company or business objectives.

We will be pleased to discuss the Diagnostic process and cost with you in greater detail. Please contact Nancy Fuller at 212.229.5093 or at [email protected].

Annual report handbook

The new, updated Addison Annual Report Handbook 4th Edition is now available!

We've revised this informative book to include more of what you should know, how to get started, the latest on plain language and the MD&A, information on printing and paper, and the advantages of putting your annual report online. We also cover tips and strategies to help with the planning, production, writing and much, much, more.

Request one now and let it be your guide to creating your company's annual report.

Branding

Practice overview

Portofolio

Perspectives

Capabilities

Methodology

Our Branding Practice

The concept of 'brand' has changed. Today, branding is a business process that helps companies communicate and compete more effectively.

A sound strategy is certainly a prerequisite of business success. But even the best strategy has no value until it is successfully executed. Quality of execution can often be the only real competitive advantage a company has. Addison goes beyond the promises and grand abstractions of strategy. We connect strategy simply and directly with your customers and employees and provide you with the communications tools to get things done.

Portofolio Perspectives What's new

Practice overview

Branding Practice Overview

Today, the most successful companies define their brands from a customer's point of view. Inside a profitable customer relationship, close attention must be paid to every aspect of the encounter-both inside and outside the business. A complete customer experience is something that lives and evolves. If managed around a rich central idea, a customer will have a meaningful engagement with your brand-one that well surpasses theory.

Addison moves beyond the abstractions. We connect branding work simply and directly with your customers and employees, and we provide your managers with the communication tools to get things done.

We keep our branding work accountable to real and measurable objectives through our proprietary methodology, AppliedBranding. This unique approach demands that every communication, every message, every point of contact and every interaction with your customers is a reliable link in the brand chain. Break the chain at any point and the customer relationship is weakened. Addison forges a series of consistent encounters that effectively shape the total experience.

Thus, "brand" becomes the complete story of a customer's experience with a company, a story that can be retold in later marketing executions. The bottom line is this: loyalty is strengthened, customer retention is increased, employee motivation is boosted and business is more effective.

Portofolio

Branding Portfolio

Mergers. Acquisitions. Divestitures. Joint ventures. Diversification. Consolidation. New markets. New products. New channels of distribution.

In a changing business climate, brands must continually adapt to effectively compete. At Addison, our team of branding, research and design professionals have helped leading companies across industry sectors address business challenges such as market maturity, increased competition, deregulation, and changing channels of distribution. We invite you to review our portfolio to see how our approach has worked for a few of our clients.

Perspectives

Addison Perspectives on Branding

Customers remember and value great experiences with companies- experiences that demonstrate a deep understanding and respect for their needs. When companies learn how to deliver these experiences, they tend to build strong customer relationships and enduring brands. The following Perspectives articles express Addison's unique point of view on creating strong brands.

  > Domain Names: Say What You Mean
...a simple domain name is fact achieves all the advantages of fancier trademarked names.

  > MSO Must Find Life After Stewart for Company to Survive
Stewart isn't really a brand as much as a forceful personality who has successfully marketed herself.

  > AOL's Timely Warning
Little thought was given to the viability of the name beyond the immediate needs of the deal.

  > Permutations Push Oreo Far Beyond Cookie Aisle
Finding old-fashioned Oreo sandwich cookies on supermarket shelves is no easy task these days.

  > The Corporate Brand as a Merger Integration Tool
The link between corporate culture, employee behavior and the corporate brand.

  > The Meaning of a "Good" Name
With respect to brands, a "good" name can become a four-letter word if the company or product is an underperformer.

  > Actions Speak Louder Than Words
There is often a disconnect between what a company says in its promotional materials and ads and the experience it actually creates for its customers.

  > A Future Without Martha
Among all the unsolicited advice Martha Stewart has received since her indictment, perhaps none is more insidiously dangerous to her business than that contained in the well intentioned messages from her media friends.

  > The Transformation of the Pharmacy Benefits Industry
An overview of the changing dynamics of the consolidating Pharmacy Benefit Management Industry.

  > Vive Johnny: How a Strong Brand Stays Strong
To paraphrase the Wachovia television ad: What can an aging French rock star teach us about branding?

  > Pac Bell's Name's Destined for Scrap Heap, Regional Titles Don't Fit SBC's Business Goals
Pacific Bell, the name synonymous with local phone service for more than a century in California, will soon become a distant memory.

  > The Energy Industry: Annual Reports and the New Bottom Line
The 2002 annual report, to which many companies are now turning their attention, will likely be the most widely read and closely scrutinized in corporate history.

  > New Corporate Names Indicate a New Realism
The recent splashy launch of "BearingPoint"- the new name for KPMG's consulting arm-almost completes the transformation of the 'Big Five' consulting landscape.

  > Which Way For Carly
The battle for HP's soul may be decided on a different plane but no less significant decision: what to name the new company.

  > A Conversation with Robert Potter, CEO, Solutia Inc.
For business leaders, it's important that you stay involved in the process, that you understand what the issues are, and that you focus on the points in the process where your decision-making will be essential.

Capabilities

Branding Capabilities

Addison's approach is ideal when communications are central to a customer's experience of a company's brand. Listed below are several areas of corporate activity where branding initiatives can be fruitfully applied.

Brand Strategy
Smart branding begins with the right strategy. Our comprehensive business analysis results in a positioning platform that drives all strategic executions, from identity design to tagline development to literature systems and website implementation.

Brand Architecture & Messaging
Every product or service has a voice. Brand architecture helps to determine how to construct a clear, coherent, market-directed brand portfolio, leveraging and maximizing both overall portfolio equity and the equity and pull-power of combined brands.

Naming and Nomenclature Systems
The cost of communications today is too high for a name to be anything less than clear, meaningful and distinct. In business, a name does more than name. It gives definition and establishes purpose. In times of change, a name provides people with a common focus for the future-a reason to let go of the past.

Interactive Design Development
An online brand is the experience people have with you in the digital world. We start with the brand experience your customers expect and then build it into your site. Addison joins two expertise sets: site architecture and design to make user experience the best that it can be.

Brand Identity Systems Management
Constructing a corporate identity-a logo, signature or word mark-is only the beginning. Addison is skilled at designing guidelines and other controls that help companies maintain and extend their image, whether using inspirational brand books or highly technical graphic standards manuals.

Environmental Branding
Brands are not things, but rather succinct, coherent, compelling ideas in the mind of markets. But things (e.g., colors, marks, names, packaging) bring brands to life. Particularly in the retail and consumer space, two-dimensional and verbal brand expressions often require three-dimensional and architectural realization, as in store design and architectural signage.

Naming and Nomenclature Systems

To Addison, a great name arrives with meaning. Naming is not about creating 'glitzy' names: good names should in the first instance serve as communications tools, not just cool, memorable monikers, but language that explains and reflects the spirit of the brand.

Methodology

Branding Methodology

There is no real starting point in the experience chain. Addison's AppliedBranding methodology can be applied at any point of the experience continuum-from the fundamentals of a corporate positioning through to the look and feel of a product literature system. Below is a typical brand development process. In all cases, our work is based on a clear understanding of customers. We benchmark their expectations and needs. We then stay focused on how a customer behaves, thinks, reasons, and perceives value at every stage of the branding process.

AppliedBranding Methodology

Phase 1: Brand Discovery - Identification of Key Brand Variables
Why would your target audience choose you over the competition? Through Applied Branding, we first assess your company's equities and strengths, along with individual product and service offerings.

  • Customer Types, Expectations, Needs and Value Perceptions
  • Business Strategy Analysis
  • Industry Benchmarking
  • Brand-Gap Analysis

Phase II: Brand Architecture, Messaging & Naming
Every product or service has a "voice." While the visual has an undeniable impact, our approach foregrounds the sharp, indelible power of language.

  • Brand Relationship Modeling (Master Framework)
  • Master & Subsidiary Brand Positioning
  • Internal Brand Messaging Platform
  • External Brand Messaging Platform
  • Naming Architectures and Nomenclature Systems

Phase III: Brand Realization
We capture the visceral power of a brand's "face." We develop a look and feel that means consistent expression across all tactical media. Special consideration is given to how a brand lives online, and how every graphic expression becomes a compelling online experience. To position your brand in the strongest light, we develop a tactical launch plan and budget.

  • Brand Identity (Development, Templates, Guidelines & Standards - Print/Intranet)
  • Brand Channel Development (Website Design & Coding, Marketing Collateral, Environments)
  • Brand System Deployment (Manual/Electronic Template Storage & Usage)
  • Brand Launch (Strategic & Tactical External/Internal Messaging, Employee Communications Programs and Brand Culturalization)
  • Brand Management (Brand Guidelines and Internal Resource Utilization)

Phase IV: Brand (Measurement and) Maintenance
How well does your brand reach consumers? Addison's Total Customer Experience Index® identifies and quantifies customer-segment characteristics, and the specific drivers of preference. It then identifies "experience gaps" and strategically prioritizes actions that increase retention. TCEIÒ tracks the results of corrective action, competitive reaction and changes in the fundamental nature of brand competition over time.

  • Correction Action Tracking & Metrics
  • Brand Valuation & Loyalty Measurement (Internal & External)

Vital Connections
Through AppliedBranding, Addison keeps strategy at eye level and helps successful companies put customers at the center of the process. A complete customer experience is something real, something that evolves. If the relationship is managed around a rich central idea, your customers will have a satisfying experience of your brand that moves well beyond theory. Thus, loyalty is strengthened, customer retention is increased, employee motivation is boosted and business is made profitable.

Literature

Practice overview

Portofolio

Perspectives

Capabilities

Our Business Literature Practice

Sales lift. Incremental revenue. Customer acquisiton and retention. Growth. We understand that's your mission and it's our mission, too.

Addison provides business communication and literature services in any area where an organization's products, services, or corporate image, require creative and effective promotion. Whether in print or interactive-we use the right tools to create clear, concise and compelling communication tools to meet your unique challenges. And, we go the extra distance to ensure that implementation drives measurable growth and sales productivity.

Portofolio Perspectives What's new

Practice overview

Business Literature Practice Overview

A clear message lies at the heart of how you reach your audience.

Ideally, your marketing materials-print or digital-should be true to who you are, relevant to your audience and practical to execute.

At Addison, we look even deeper. We look at how your communications, regardless of size, relate to your brand and drive sales productivity. Literature should lead the way as a support tool that reinforces sales and service behaviors. Here are a few examples:

  • Product Launch: Traditional literature may typically include internal and external communications, newsletters, posters, and brochures. We look deeper at your sales tools to identify opportunities to qualify, propose and close deals.
  • Cross Selling: Traditional literature may include reference materials for service representatives. We look deeper for ways to help you improve the details of service-to-sales dialogue, job tools and coaching to drive new behaviors.
  • Customer Retention: Traditional literature may include training to overcome customer objections. We look deeper at the root cause of retention issues and design dialog patterns to support retention agent efforts.

We believe literature, as a major channel, should be keenly branded and integrated to engage, influence and inform. Addison's approach is cost-effective and potent, whose first priority is creating concise materials in a plain, simple, jargon-free English so the message is heard and is actionable. We have the resources to create, manage and execute a single flagship brochure, a suite of product pieces, or complex collateral systems with multiple product lines, forms, layouts and audiences.

Regardless of scope, we create and implement a consistent message across all media. We can streamline print components, and we offer print-on-demand solutions.

Above all, we believe a corporate brand "lives" in the market. As such, your messages must translate into both verbal and visual elements that deliver a superior customer experience. Our process moves beyond "look and feel." It provides content-driven solutions that emphasize client need, reflecting the true substance of your message.

Portfolio

Business Literature Portfolio

Value. Everyone talks about it. We deliver it. More than ever, the pressure to "do more with less" applies across all industries. At Addison, we create targeted communication solutions that make a difference in the life of your business and the lives of your customers.

We invite you to review how our approach has worked to provide our clients with real-world, tangible solutions to meet their specific communication challenges.

Perspectives

Addison Perspectives on Business Literature

Customers remember and value great experiences with companies- experiences that demonstrate a deep understanding and respect for their needs. When companies learn how to deliver these experiences, they tend to build strong, enduring customer relationships and profitable businesses. The following Perspectives articles express Addison's point of view on creating clear communications.

  > Performance Reporting: The Next Frontier
Performance reporting is a hot topic in the financial services industry, but what should be an asset (if you'll pardon the pun) to strengthening client relationships is often a source of frustration...

  > Straight Talk: Transforming the Financial Message
Plain English, when done right, creates clarity. It's not simplistic, patronizing, or childlike. It's not writing that changes the meaning or rejects long words...

  > You CAN Teach Old Dogs New Tricks
In fear of starting a "boil the ocean" project, many firms define the scope of initiatives very narrowly from the beginning and work to improve one area at a time. This approach disregards the inherent interdependencies of today's complex information flows and, as a result, adds to the problem...

  > Engage and Deliver: Renewing Focus for Website Use
Herein lies the challenge for today's website developers - create an engaging user experience that stimulates interest, delivers key messages and satisfies the user's informational needs.

  > Finding Saddam: How Information Yields Its Secret
Information design techniques have long been used by historians, scientists and cartographers to render complex information more usable.

Capabilities

Business Literature Capabilities

At Addison, our business literature and interactive teams design communication solutions scalable to fit your time frame and business need. Our goal is to link your brand identity to business impact - and ensure maximum ROI on your business communication investments. Listed below, preview the services we've designed to meet your specific business needs:

Sales Tools

  • Product Launches and Campaigns
  • Sales Proposal Templates
  • Welcome Kits
  • Capabilities Presentations
  • Solutions and Consultative Selling Aids

Marketing & Communications

  • Corporate Literature
  • Catalogs
  • Collateral Systems
  • Event/Product Promotions
  • Newsletters
  • Corporate Websites

Internal Communications

  • Training Support Tools
  • Sales Activation and Messaging
  • Employee Newsletters
  • Corporate Intranets

Systems

  • Print-on-Demand Capabilities
  • Content Maintenance and Updating Outsourcing

Simplification

Practice overview

Portofolio

Perspectives

Capabilities

Our Simplified Communications Practice

Addison's Simplified Communications practice helps companies streamline their marketing and customer communications, not just within but across product and platform lines.

Typical results of Addison's simplification work:

  • 20%-50% annual cost savings.
  • Improved client experience.
  • Streamlined processes/operations.

Portofolio Perspectives What's new

Practice overview

Simplified Communications Practice Overview

Addison's Simplified Communications practice offers consultation and hands-on simplification services to marketing and communications managers in three key areas: managing client experience, achieving process efficiencies, and reducing costs.

Managing Client Experience
We help companies streamline, organize, manage and convey complex, voluminous information to key audiences across multiple departments, products, audiences and media. Addison looks at communications in a broader context-from advertising and sales campaigns intended to attract customers to after-sale communications that service and retain them. We help you optimize and integrate available media and technologies such as print, Web and Print-on-Demand and help you communicate clearly and efficiently to all audiences.

This simplified approach to marketing and customer communications is liberating.

  • It frees companies from the limitations of legacy systems, practices and attitudes.
  • It encourages them to create a superior customer experience that delivers on the promise of their brands.
  • It gives their customers a simple, seamless way of accessing the real value of the products and services they offer.

Achieving Process Efficiencies
On every project, we look "under the hood." Complex communications are generally the product of complex processes - from content management and data capture/processing to operations and even business development. We help cut through competing business needs and structural deficiencies, and design new processes that can have an extraordinary impact on your bottom line.

Clarity, usability and efficiency are achieved through our in-depth discovery process, proprietary analytical tools, and relentless focus on content. Answers to these typical questions lead us to the right format, medium and production technology for each part of your communications program.

  • Is the full sales/service continuum covered by your current communications?
  • Are your Web and print communications properly integrated?
  • Are all your materials in compliance?
  • Have you looked at Print-on-Demand, and is personalization appropriate to your audience/market?
  • Are clients overwhelmed by your mailings?
  • Is anyone actually reading your materials?
  • Are you having any success at cross-selling?

Reducing Cost
Simplification saves money. By eliminating excess, Simplified Communications helps companies right-size their communications to their mission and marketplace to achieve the best results at the least cost. We calculate the financial impact of every recommendation we make so you can know the cost implications of the marketing decisions you make. Annual cost savings of 20%-30% are typical of Addison Simplified projects.

Portfolio

Simplified Communications Portfolio

We create communication solutions that make a difference in the life of your business and the lives of your customers. By eliminating excess, Addison's Simplified Communications group helps you right size your communications program to the needs of your mission and marketplace so as to achieve the best results at the least cost.

Here are four case studies that illustrate how the simplification process unfolds within a company and the significant value it can achieve for companies and their customers.

Perspectives

Addison Perspectives on Simplified Communications

Customers remember and value great experiences with companies-experiences that demonstrate a deep understanding and respect for their needs. When companies learn how to deliver these experiences, they tend to build strong, enduring customer relationships and profitable businesses. The following Perspectives articles express Addison's unique and "simplified" point of view on creating clear communications.

  > Can HSAs Turn the Tide of Rising Health Card Costs?
From President Bush to industry analysts to journalists on the health care beat, many have high hopes that Health Savings Accounts (HSAs) will slow rising health care costs.

  > Performance Reporting: The Next Frontier
Performance reporting is a hot topic in the financial services industry, but what should be an asset (if you'll pardon the pun) to strengthening client relationships is often a source of frustration...

  > Straight Talk: Transforming the Financial Message
Plain English, when done right, creates clarity. It's not simplistic, patronizing, or childlike. It's not writing that changes the meaning or rejects long words...

  > You CAN Teach Old Dogs New Tricks
In fear of starting a "boil the ocean" project, many firms define the scope of initiatives very narrowly from the beginning and work to improve one area at a time. This approach disregards the inherent interdependencies of today's complex information flows and, as a result, adds to the problem...

  > Domain Names: Say What You Mean
...a simple domain name is fact achieves all the advantages of fancier trademarked names.

  > Founding Fathers Linked to User-Centered Design
...a perusal of these works, which address areas of expertise from charts and graphs to steam locomotives, yields food for thought in enhancing the customer experience through user-centered design.

  > Finding Saddam: How Information Yields Its Secret
Information design techniques have long been used by historians, scientists and cartographers to render complex information more usable.

  > New Page in Merrill's Playbook: an Owner's Manual
Streamlining may help brokers document compliance.

  > Transparency First
Charlene Haykel says IROs need to agree on what exactly transparency means.

  > Actions Speak Louder Than Words
There is often a disconnect between what a company says in its promotional materials and ads and the experience it actually creates for its customers.

  > Words, Not Just Numbers, Make Financial Reporting Transparent
Hiding shady financial dealings has become a fine art at some companies in recent years.

  > Seeking Transparency and Challenging the Assumptions in the Post-Enron Annual Report
Rarely does a day go by without a front-page story delivering details of a fresh corporate scandal to already shaken investors.

Capabilities

Simplified Communications Capabilities

Addison's approach is ideal when communications are central to a customer's experience of a company's brand, when documentation is the most tangible expression of your product, and when streamlining will measurably contribute to client retention and growth. Listed below are areas of corporate activity where simplification techniques can be fruitfully applied.

Marketing Literature Systems and Web-Based Solutions

  • Marketing collateral
  • Employee communications systems
  • Corporate web sites
  • Proposal systems

Post-Purchase Service Mailings

  • Welcome kits
  • Letter systems
  • Confirms and other transaction paperwork
  • Statements, bills and premium notices
  • Customized reports for top-tier clients

Disclosure Documents and Document Systems

  • Prospectuses
  • Terms and conditions
  • Legally mandated program descriptions
  • Insurance policies

Why we are different

In a business climate characterized by challenging objectives, urgent demands and limited budgets and time, the best results can only be produced within successful relationships. Relationships inspire confidence. They foster teamwork. They create the energy that fuels creativity. The critical element of every successful relationship is collaboration. No solution can be successful if it is developed in isolation of a client's creativity, knowledge and other external resources. Visit our Portfolio to see some of the results of this collaborative spirit working with our clients. And learn how our People make the difference.

Perspectives Portfolio People

Philosophy

trategy Made Visible describes the essence of what Addison does. We bring business strategies to life through creative, cogent branding and communications programs.

In today's complex and noisy world, every company's goal is to increase the effectiveness of its communications. We can play a critical role in crafting clear, distinctive messages that break through the information clutter.

Our philosophy is simple: business strategy drives communications strategy.

We believe that vital, meaningful communications can only be created through an understanding of markets, customers and the business objectives of our clients.

We also believe that the best strategy has no value until it is implemented successfully.

Whatever the medium for the message, effective communications require a perspective that balances creativity with pragmatism, originality with realism. Insight, creativity, and real-world solutions are the inseparable elements of a distinctive business communications strategy, a strategy made visible to the audiences that matter most to our clients.

Perspectives

Addison Perspectives

Customers remember and value great experiences with companies- experiences that demonstrate a deep understanding and respect for their needs. When companies learn how to deliver these experiences, they tend to build strong, enduring customer relationships and profitable businesses. The following Perspectives articles express Addison's point of view on creating clear communications.

Annual reports

Branding

Literature

Simplification

Portfolio

From the global corporation repositioning itself on the world stage, such as Merrill Lynch, FedEx, and Samsung, to the growing company preparing for the next level, such as Barra, Leap, and Ion-big or small, the relationship matters. Here are four case studies that illustrate how our Annual Report, Branding, Literature and Simplified Communication practices work to drive significant value for companies and their customers.

Annual reports

Branding

Literature

Simplification

People

A rare mix of people reflects our global perspective and client base; a remarkable range of versatile and creative individuals from 12 countries, speaking 15 languages, brings a rich diversity to our work and our culture.

Ontact us

New York
20 Exchange Place
New York, NY 10005

voice 212 229 5000
fax 212 929 3010

Directions from airports
By public transportation

San Francisco
50 Osgood Place
San Francisco, CA 94133

voice 415 956 7575
fax 415 433 8641

Direction by car
By public transportation

Email
You may reach us via e-mail to Erin Keaty.

Career Information
For current job openings and internships, go to our Careers page.

Public Relations
For press, media, and public relations, go to our Press page.

Sitemap

Home
Update Me
Privacy Policy
Contact Us
Site Map
Client Login

Who We Are
Our Goldfish
Our Story
Clients
Careers
News
Awards

What We Do
Annual Reports
Practice Overview
Portfolio
Perspectives
Methodology
Annual Report Diagnostic
Annual Report Handbook
Branding
Practice Overview
Portfolio
Perspectives
Capabilities
Methodology
Literature
Practice Overview
Portfolio
Perspectives
Capabilities
Simplification
Practice Overview
Portfolio
Perspectives
Capabilities

Why We're Different
Philosophy
Perspectives
Portfolio
People


Document Info


Accesari: 1028
Apreciat: hand-up

Comenteaza documentul:

Nu esti inregistrat
Trebuie sa fii utilizator inregistrat pentru a putea comenta


Creaza cont nou

A fost util?

Daca documentul a fost util si crezi ca merita
sa adaugi un link catre el la tine in site


in pagina web a site-ului tau.




eCoduri.com - coduri postale, contabile, CAEN sau bancare

Politica de confidentialitate | Termenii si conditii de utilizare




Copyright © Contact (SCRIGROUP Int. 2024 )