NAME:______ _______ ______ _____________ DATE:______________
MOCK EXAM
I. Select the right answer:
1. Match the following description with the hotel type: It is often situated in a town centre, and provides accommodation for travelling businessmen staying only one or two nights:
a) resort hotel;
b) motel;
c) country house hotel;
d) commercial hotel.
2. Match the description with the name of the department: the department where guests make reservations, check in and check out:
a) Housekeeping;
b) Restaurant;
c) Front Office or Reception;
d) Cashier's office.
3. Match the description with the name of the department Where bills are added up:
a) Front Office or Reception;
b) Cashier's office;
c) Housekeeping;
d) Bar.
4. Match the room with the right purpose: A conference room is:
b) for showing goods and products;
c) for holding large-scale meetings;
d) for dancing;
e) for cocktail parties and other social events.
5. Indicate the type of room: A room with two single beds for two people is:
a) Connecting or adjoining rooms;
b) Double room;
c) Triple room;
d) Junior suite.
6. Point out the right job: The person responsible for keeping the hotel clean is:
a) Concierge;
b) Laundry Maid;
c) Housekeeper;
d) Doorman.
Match the following phrase with the right situation: Do you take American Express here?
a) The clerk points out that the credit card or cheque is no longer valid.
b) The clerk accepts payment and gives a receipt.
c) The clerk wants to know about the method of payment.
d) The guest wants to know if a certain card is acceptable.
8. Match the following phrase with the right situation: I'm sorry, sir. This card seems to be of date. Do you have another card?
a) The clerk accepts payment and gives a receipt.
b) The customer wants to pay the bill and leave.
c) The guest wants to know if a certain card is acceptable.
d) The clerk points out that the credit card or cheque is no longer valid.
II. Rewrite each of the following sentences using the key words given so that it has a similar meaning to the first sentence. You must use between two and five words including the word given.
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